1110 N. Truman Blvd.
Crystal City, MO 63019

Phone 636 475 3101
Fax 636 475 3540
Monday – Friday 9 am – 6pm
Saturday 12pm - 5pm
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FREQUENTLY ASKED QUESTIONS

How long does it take the carpet to dry?
Generally they are dry in between 3 and 6 hours.
Can I walk on the carpets immediately?
Yes, however you will need to have clean shoes or socks. Please limit outside to inside traffic. We recommend letting carpets dry before allowing heavy foot traffic.
Do I have to wait all day for the carpet cleaner?
NO, we schedule in 1 to 2 hour blocks for arrival times. For example, we might schedule you for 10:00 to 11:00 AM or from 3:00 to 4:00 PM and so on.
Will you move my furniture?
Yes, we will move a limited amount of furniture when it is practical to do so. Larger, more stationary items such as China cabinets, bookcases, entertainment centers, pianos, sofa beds, dressers and many beds can be moved at and additional cost.
What do I need to do to prepare for your arrival?
Please make sure all personal items and breakables are cleared from the floor space. Also, please vacuum your area prior to the cleaning to remove debris that could damage our equipment: hair, coins, etc.
How long should I wait between cleanings?
Because dirt is an abrasive, like sandpaper, every time you step on the carpet you grind dirt into your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps, by itself, it's simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out. So have them cleaned regularly. Shaw and Mohawk recommends every 12-18 months.
Are there any other reasons to clean my carpet besides getting the dirt out?
As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust, and hundreds of other chemicals. When you and your family come into your home, you carry those pollens, bacteria, and chemicals in your hair and on your skin, clothing, and shoes. Not surprisingly, all those chemicals, pollens and bacteria wind up in your carpet.

If you have allergies, asthma, emphysema, or other breathing problems, one major source of your problem could be the pollens, fungus, and chemicals in your carpet. So in addition to getting rid of dirt, another important reason to clean your carpet is to get rid of pollens, fungus, bacteria, chemicals and the tars and residue from tobacco smoke.
What about the companies that advertise really cheap cleaning? Are they any good?
Here are two important points to consider:

Point #1: The price you see offered may not be for the services you want performed.

Before you select a company, decide what you want to accomplish. If you want the carpet cleaner to remove only some of the dirt, you can choose from hundreds of companies that use small shampooers or other cleaning methods. Or, you can even rent a machine at the grocery store and do the job yourself.

On the other hand, if you want your carpet thoroughly cleaned — if you want to remove the harmful dirt, bacteria, pollens, chemicals and tobacco residues — then you need to hire a company that uses a hot water extractor. This is the only way to assure that your carpet remains healthy and free from dirt, disease-causing bacteria, and hurtful chemicals. So remember that the price you see offered may not be for the services you want performed.

Point #2: The price you see advertised may not be the price you pay.

Many homeowners have learned that the low price they saw advertised was not the amount they were charged. And if you've ever hired a carpet cleaner, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some carpet cleaners offer a cheap price and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal bait and switch tactics. As in all businesses and professions, the carpet cleaning industry has its share of bad apples.
Can I figure how much it will cost?
Consumers often think that if they want to clean four rooms and the price is $20 per room, then the price will be $80. But this is not always true. Honest and reputable carpet cleaning companies usually price carpet cleaning by the square foot. So if you'd like us to tell you the exact cost of cleaning your carpet, we need to know the exact number of square feet that you want cleaned. Incidentally, one of the many things that separate us from others is that we charge for only the exposed floor. We do not measure areas under furniture that is not moved! Call for rates or an estimate.
What are the differences between "dry cleaning" and "hot water extraction"?
You can choose from two primary methods to have your carpets cleaned: Dry cleaning or hot water extraction.

DRY CLEANING – DRY FOAM When a carpet cleaner uses dry foam, he applies shampoo to your carpet, allows it to dry, and then sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum? This method can leave a residue in your carpet and is not recommended under your warranty.

DRY CLEANING – DRY-CHEM The dry-chem method is similar to dry foam. The major difference is that when dry-chem is used, the company sets a large cotton bonnet on your carpet. Using a machine, the bonnet spins from side to side, absorbing the dirt that's in the carpet. After the bonnet is saturated with dirt, another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the dirt out of your carpet. This method is not recommended under your warranty.

DRY CLEANING – DRY-COMPOUND The dry-compound method spreads an absorbent mixture that looks like wet sawdust all over your carpeting. Then the machine brushes the mixture into the carpet, which in theory causes dirt to absorb into the mixture. When the mixture has dried, a vacuum cleaner sucks the material out of the carpeting. Because the carpet is not rinsed in any way, this method is not very effective. This method is not recommended under your warranty.

HOT WATER EXTRACTION This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is also referred to as steam cleaning even though steam is not used. Shaw Industries, the world's largest carpet manufacturer, recommends hot water extraction. There are two types of hot water extraction.
Will hot water damage my carpet?
Some people believe that hot water damages your carpet, but this is not true. By washing and then rinsing your carpet with hot water, we clean your carpet completely — in the same way that the person who showers and then rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath.
Can I have both my area rug and the carpet that it sits on cleaned at the same time?
Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to another area to dry.
How do you guarantee customer satisfaction?
We are happy to correct any situation that may arise.